Support

Fill the form below or write to staff@attestdojo.com. No ticket queue, no forum spam. A person answers.

Report a problem

Works in the browser. You do not need Mail.app. We reply from staff@attestdojo.com.

Email the front desk

Every email gets an automatic acknowledgement, so you know it arrived. After that, Paul answers in your language where possible. The acknowledgement is only the receipt; the real answer is a person's.

The reply-voice promise

An automatic acknowledgement, immediately, so nothing is lost.
A real answer from a person, in plain language, in your language where possible.
No ticket numbers, no phone trees, no "please hold".

The support report flow

When something misbehaves, the app builds a support report for you, and only you decide if it goes anywhere. Nothing is sent by the app on its own.

cyberkaze support report gathers the status, the logs, and the verdicts, and scrubs machine-identifying details into a bundle you can read.
cyberkaze support send opens your mail app with the bundle attached and your message half-written. You read, you decide, you press send.
You stay in control. The bundle is the whole story: what the machine was doing, what the app decided, and why. If a fix is a known one, cyberkaze doctor --heal tries it and tells you what it did.

A scrubbed bundle is scrubbed. Read it before you send it, because we would rather you send nothing than send something you are not sure about.

The discussion board

There is no external forum, and there will not be one. When the board opens, it is our own, at the Dojo space on this site. You sign in with your license number, choose a display name, and talk with other license holders. The license number proves you own the product; the display name protects your privacy. Until the board ships, support is by email, and that is not a stopgap, it is the model.

The board is a listed seller-owned wire, still to be built. This page will say so until it is live, and the day it opens, the email flow stays exactly where it is.

Moving a license

A license is bound to one machine by fingerprint. When a machine is decommissioned, cyberkaze license decommission produces a signed proof that the license is freed. Email that proof to the front desk and the license is re-issued for the new machine. That is the transfer story, and it works without an activation server because the ledger is on the seller side.

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